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• E-vouchers are available within 2 months of purchasing. You can present the e-vouchers to redeem the bus tickets 1 month to 1 day before your trip. You can visit the following JR ticket counters from 10:00 am onwards: - For those departing from Osaka: Redeem at Osaka Station JR Express Bus Terminal Bus Ticket Center - For those departing from Kobe: Redeem at JR Bus Ticket Counter inside Sannomiya Bus Terminal (Mint Kobe) There is a time limit to use both the Kin no Yu (gold water) and Gin no Yu (silver water) baths, so you may want to plan ahead and maximize your time trying out the other baths Kindly note that the e-vouchers and bus tickets cannot be replaced in the event of loss or theft Those departing from the Osaka area can board at the following sites (check the travel schedule specific to your bus site as it may differ from those of the other sites): • Osaka Station JR Express Bus Terminal • JR Namba (Minatomachi Bus Terminal) • Shin-Osaka Station Those departing from the Kobe area can board at either Shin-Kobe Station or at the Sannomiya Bus Terminal. Please check the travel schedule specific to your bus site as it may differ from those of the other sites The bus departs on time. Please check the travel schedule for your bus stop in advance and allot extra time for boarding Arrival at the destination may be delayed due to road and weather conditions. The bus service will not issue refunds or other forms of compensation if the trip is delayed due to such causes Passengers can bring handbags for free under the following conditions: • The weight does not exceed 10 kg • The total volume does not exceed 0.027 cubic meters • The bag length is 1 meter or less • Please note the bus staff may restrict the amount of luggage you can bring if it blocks the aisles and emergency exits • Pets are allowed but must be kept in cages. Please contact the bus company for additional details • Bringing of dangerous items inside the bus is not allowed • Drunk passengers or those in dirty clothing will not be allowed onboard • Guests with pets who are loud and may bother other passengers will also not be allowed to board For those riding the bus service to destinations beyond the scope of this package, please pay the separate fees required For e-voucher refunds, please contact the KKday Customer Center, not the bus ticket centers. However, please note that refunds cannot be made if the e-vouchers were already used to claim the bus tickets The e-vouchers are subject to the laws of Japan, the policies of the operating companies involved, and other relevant laws and regulations — What You Can Expect — Visit the highly popular Arima Onsen hot springs to relax and de-stress. The round trip bus tickets in this package are valid for 3 days, so you can stay for just the day, overnight, or up to 3 days and 2 nights. Take your time enjoying the onsen's various amenities, and don't forget to try Arima's highly popular Kin no Yu (gold water) and Gin no Yu (silver water) baths! — Additional Information — [Bus Service (Arima Express)] (Temporarily unavailable) Departs from the Osaka area The trip takes about 65 minutes from JR Osaka Station going to Arima Onsen The bus service makes an average of three round trips in a day All seats are reserved Departs from the Kobe area The trip takes about 30 minutes from Sannomiya going to Arima Onsen The bus service makes an average of seven round trips in a day on weekdays, and nine round trips on Saturdays and holidays All seats are reserved Note: Please check the official website for the latest bus schedules — Additional Information — Please check the official website for the Kin no Yu and Gin no Yu baths as they have their own business hours and holidays Kin no Yu‘s Official Website Gin no Yu's Official Website — COVID-19 Protocols — The bus service complies with the following protocols to prevent the spread of COVID-19: Maintaining good ventilation: The bus windows are opened for about five minutes to take in fresh air from the outside Physical distancing: Barriers have been installed between the seats to decrease the spread of infection Disinfecting: The bus is regularly sprayed with disinfectant to inhibit the growth of viruses and bacteria Cleaning: The bus is cleaned after every trip to reduce the risk of contamination. Careful attention is given to frequently touched areas such as the handrails and toilets Rubbing alcohol is readily available inside the bus and at the ticket counters Bus staff are required to always wear masks and undergo temperature checks to monitor their health — Instructions for Guests — Please observe physical distancing when lining up at the bus stop and at the ticket center Please wear masks while inside the bus to reduce the risk of contamination Please refrain from talking loudly inside the bus Please disinfect your hands with alcohol when boarding the bus