Request a Refund

We understand that plans can change. Refund eligibility depends on the cancellation policy of each product and supplier.

Please refer to our Refund Request Policy for full terms and conditions.

Before You Request a Refund

Please note:

• Not all bookings are refundable
• Refund eligibility depends on supplier rules
• Requests must be made before the activity date
• Some bookings are marked non-refundable

Refund requests made after the activity date cannot be processed.

When Refunds May Be Approved

Refunds may be possible if:

• The booking is within the free cancellation window
• The attraction or activity is cancelled by the supplier
• The date requested is unavailable and rescheduling is not possible
• Duplicate payment was made

All refunds are subject to supplier approval.

When Refunds Are Not Possible

Refunds are usually not approved if:

• The cancellation window has passed
• The booking is used or expired
• The customer did not attend (no-show)
• Incorrect booking details were provided by the customer

How to Request a Refund

Please send the following details on WhatsApp:

Booking ID

Lead traveller name

Reason for refund request

Supporting documents (if any)