Privacy Policy
🔐 PRIVACY POLICY
Last updated: [Add today’s date]
HolidaySG.com (“HolidaySG”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA).
This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you use our website or services.
🌐 1. Scope of This Policy
This Privacy Policy applies when you:
• Visit or use the HolidaySG.com website
• Make enquiries or bookings
• Contact us via email, forms, WhatsApp or social media
This policy does not apply to third-party websites linked from our site.
✔️ 2. Acceptance of This Policy
By using our services, you agree that your personal data may be processed in accordance with this Privacy Policy.
If you do not agree, please discontinue use of our services.
📊 3. Personal Data We Collect
👤 Information You Provide
We may collect:
• Name
• Email address
• Phone number
• Booking or enquiry details
• Traveller information required by suppliers
• Payment reference details (processed by payment providers)
💡 We do not store credit card details.
💻 Automatically Collected Information
When you visit our website, we may collect:
• Device & browser information
• IP address (masked where possible)
• Website usage and interaction data
• Date and time of access
This data is used for analytics, security and service improvement.
🍪 4. Cookies & Tracking Technologies
We may use cookies to:
• Ensure website functionality
• Remember preferences
• Analyse traffic and usage
• Improve user experience
You may disable cookies via browser settings.
⚙️ 5. How We Use Personal Data
We use personal data only where necessary to:
• Process bookings and enquiries
• Send confirmations and updates
• Provide customer support
• Improve services and website performance
• Conduct analytics and internal reviews
• Meet legal and regulatory obligations
🚫 We do not sell personal data.
🤝 6. Sharing of Personal Data
We may share data with trusted partners including:
• Tour operators & attraction providers
• Transport & travel suppliers
• Payment processors & banks
• IT and hosting providers
• Authorities where required by law
All parties are expected to protect personal data.
📧 7. Marketing Communications
We may send service updates or promotional offers where permitted by law.
You can opt-out anytime via:
• Unsubscribe links
• Contacting us directly
📱 8. Social Media & Third-Party Platforms
Interactions on social media platforms are governed by their own privacy policies.
👶 9. Children’s Privacy
Our services are intended for adults (18+).
Bookings for minors must be made by a responsible adult.
🗄️ 10. Data Retention
We retain personal data only as long as necessary to:
• Fulfil bookings and services
• Meet legal requirements
• Resolve disputes
Data is securely deleted or anonymised when no longer needed.
🔒 11. Data Security
We implement safeguards to protect personal data against:
• Unauthorised access
• Loss or misuse
• Disclosure or alteration
Access is limited to authorised personnel.
🌍 12. International Data Transfers
Data may be processed in Singapore or other countries where service providers operate. Appropriate safeguards are applied.
👤 13. Your Rights
You may request to:
• Access your personal data
• Correct inaccurate data
• Request deletion or restriction
• Withdraw consent
Identity verification may be required.
🔄 14. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services means you accept the updated policy.
📩 15. Contact Us
For privacy-related enquiries:
📧 Email: escalations@holidaysg.com
🏢 Company: HOLIDAYSG.COM Private Limited