Holiday SG

Privacy Policy Last updated: {{ insert date }} HolidaySG.com (“HolidaySG”, “we”, “our”, or “us”) values your privacy and is committed to handling personal data responsibly and transparently. This Privacy Policy explains how information is collected, used, shared, and protected when you access or use our website, services, or related platforms. This Policy is intended to help you understand your privacy rights and how to contact us if you have questions or concerns. 1. Scope of This Policy This Privacy Policy applies when you: Visit or use the HolidaySG.com website Make enquiries or bookings through our platform Communicate with us via email, forms, or social media This Policy does not apply to third-party websites, platforms, or services that may be linked from our site. We encourage you to review the privacy practices of those third parties independently. 2. Acceptance of This Policy By accessing or using our services, you acknowledge and agree that your personal data may be collected and processed in accordance with this Privacy Policy. If you do not agree, please discontinue use of our services. 3. Types of Information We Collect a) Information You Provide Depending on how you interact with us, we may collect: Name Email address Contact number Booking or enquiry details Traveller details required for reservations Payment references (processed via third-party payment providers) b) Automatically Collected Information When you access our website, certain information may be collected automatically, including: Device and browser details IP address (masked where possible) Pages visited, time spent, and interaction data Date and time of access This data is generally aggregated and used for operational, analytical, and security purposes. 4. Cookies and Similar Technologies We may use cookies, pixels, or similar technologies to: Ensure website functionality Remember user preferences Analyse traffic and usage patterns You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features. 5. How We Use Personal Data We use personal data only where necessary and lawful, including to: Process bookings and enquiries Communicate confirmations, updates, or support messages Improve our services and user experience Conduct analytics, audits, and internal reviews Meet legal, regulatory, or compliance obligations We do not sell personal data. 6. Sharing of Information We may share personal data only where reasonably required, including with: Attraction operators, tour providers, or suppliers involved in fulfilling bookings Payment processors and financial institutions for transaction handling Technology and service providers supporting our operations Authorities where disclosure is required by law All such parties are expected to process data in accordance with applicable laws and their own privacy obligations. 7. Marketing Communications With your consent or where permitted by law, we may send service-related updates, offers, or promotional communications. You may opt out at any time by following the unsubscribe instructions or contacting us directly. 8. User Content and Social Media Any content you submit publicly (such as reviews or comments) may be visible to other users or the public. Interactions via social media platforms are also subject to the privacy policies of those platforms. 9. Children’s Privacy Our services are intended for individuals who have reached the age of majority. Bookings involving minors must be made by a responsible adult. If we become aware that personal data of a minor has been collected without appropriate consent, we will take reasonable steps to remove such data. 10. Data Retention Personal data is retained only for as long as necessary to: Fulfil the purpose for which it was collected Comply with legal or regulatory requirements Resolve disputes or enforce agreements When data is no longer required, it is securely deleted or anonymised. 11. Data Security We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only. 12. International Data Transfers Your information may be processed or stored in Singapore or other jurisdictions where our service providers operate. Appropriate safeguards are applied in accordance with applicable data protection laws. 13. Your Rights Subject to applicable laws, you may have the right to: Request access to personal data held about you Request correction of inaccurate or incomplete data Request deletion or restriction of processing Withdraw consent where processing is based on consent Requests may be submitted using the contact details below. Identity verification may be required. 14. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated Policy. 15. Contact Information For privacy-related questions or requests, please contact: Email: escalations@holidaysg.com Company: HOLIDAYSG.COM PTE. LTD. Location: Singapore HolidaySG.com operates as a booking and information platform and does not control the data practices of independent attraction operators or third-party providers.