Cancellation Policy

Perfect — here is the same content cleaned up, formatted, and styled with icons so it fits inside your Terms of Usage page (not a separate refund policy page).

🔄 Cancellation & Modification

👤 User Options for Cancellation or Modification

Subject to the cancellation or modification terms stated in the Experience listing or Supplier Terms, a User may:

Cancel or modify a Booking directly, where permitted; or

Contact HolidaySG using the details in the Booking Confirmation to enquire about available options.

Where required, HolidaySG may liaise with the relevant Supplier to obtain confirmation before processing any cancellation or modification.

💳 Refund Processing

Where a Booking is cancelled or modified in accordance with applicable terms:

Refunds are issued only after HolidaySG receives the corresponding refund from the Supplier.

HolidaySG will not issue refunds before receiving funds from the Supplier.

Once received, HolidaySG will endeavour to initiate the refund within 7–14 days.
Actual crediting timelines depend on the User’s payment provider or financial institution.

Refunds are typically returned to the original payment method.
If unavailable, Users may choose HolidaySG Credits credited to their account.

🎟️ HolidaySG Credits

HolidaySG Credits are:

Non-transferable

Non-redeemable for cash

Cannot be partially used for a booking

HolidaySG reserves the right to amend the value, usage, or validity of credits at any time.

🏷️ Discounts & Promotional Codes

If a Booking was made using a promotional code or discount:

Cancelling or modifying the Booking may invalidate the promotion.

Any refund will be calculated after adjusting the value of the applied discount.

🚫 No Refund After Commencement

No refunds will be issued once an Experience has commenced, or for any used portion including:

Packages

Accommodation

Meals

Related services

🏢 Supplier-Initiated Changes

Suppliers may modify a Booking after purchase, including:

Dates or schedules

Prices or inclusions

Age or entry requirements

HolidaySG will endeavour to notify Users as soon as such changes are known.
User rights relating to these changes are governed solely by the Supplier Terms.

HolidaySG shall not be liable for any losses or expenses arising from such changes.

If a Supplier:

Cancels → HolidaySG will process the refund received within 7–14 days

Allows modification → HolidaySG will communicate the information to the User

HolidaySG will not be liable for:

A User’s inability to modify a Booking

Supplier communication delays

Services used after a modified Booking

⚠️ Exceptional Circumstances

HolidaySG may, at its sole discretion, override a Supplier’s cancellation policy where necessary and may arrange a partial or full refund.

Users agree that HolidaySG has no liability arising from such decisions.

🛡️ Limitation of Liability

In all cancellation scenarios:

HolidaySG’s responsibility is limited to processing refunds received from the Supplier.

All liabilities relating to the Experience rest solely with the Supplier.

HolidaySG is not liable for additional losses, damages, or incidental costs.

If you want, we can now merge this section into the full Terms page and align numbering.